Terms of Service

Effective Date: January, 2025

Welcome to Menvault. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.

1. Acceptance of Terms

By placing an order or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

2. Products and Services

Menvault specializes in premium men's underwear. All product descriptions, images, and specifications are provided for informational purposes and may be subject to change without notice.

3. Orders and Payment

3.1 Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

3.2 Pricing

All prices are listed in the currency displayed on our website and are subject to change without notice. The price charged will be the price in effect at the time of order placement.

3.3 Payment

Payment is required at the time of order placement. We accept major credit cards and other payment methods as displayed during checkout.

4. Shipping and Delivery

4.1 Shipping Policy

We offer discreet shipping in neutral packaging to protect your privacy. Shipping times and costs vary based on your location and selected shipping method.

4.2 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping address you provide.

5. Returns and Exchanges

5.1 30-Day Warranty

We offer a 30-day warranty period from the date of delivery for manufacturing defects and quality issues.

5.2 Return Conditions

• Items must be unworn, unwashed, and in original packaging
• Products that have been tried on cannot be refunded due to hygiene standards
• Returns must be initiated within 30 days of delivery
• You are responsible for return shipping costs unless the item is defective

5.3 Refund Processing

Approved refunds will be processed within 2-5 business days after we receive and inspect your returned item. Refunds will be issued to the original payment method.

5.4 Exchanges

We offer one free size exchange per order for the same item and color only, subject to availability and return conditions.

6. Prohibited Uses

You may not use our website or services for any unlawful purpose or in violation of these Terms. Prohibited activities include but are not limited to:

• Violating any applicable laws or regulations
• Transmitting harmful or malicious code
• Attempting to gain unauthorized access to our systems
• Using our services for fraudulent purposes

7. Intellectual Property

All content on our website, including text, images, logos, and trademarks, is the property of Menvault or our licensors and is protected by copyright and trademark laws.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Limitation of Liability

To the maximum extent permitted by law, Menvault shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or services.

10. Hosting and Technical Services

Our website is hosted on Shopify's platform. By using our services, you also agree to comply with Shopify's Terms of Service and Acceptable Use Policy.

11. Dispute Resolution

Any disputes arising from these Terms or your use of our services will be resolved through binding arbitration in accordance with the applicable arbitration rules.

12. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

13. Termination

We may terminate or suspend your access to our services at any time without notice if you violate these Terms.

14. Governing Law

These Terms are governed by the laws of the jurisdiction where Menvault is incorporated, without regard to conflict of law principles.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: info@menvault.com

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Menvault.