Privacy Policy

Effective Date: June 4, 2025

At Menvault, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

1.1 Personal Information

When you visit our website or make a purchase, we may collect the following personal information:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through our payment processors)
• Order history and preferences
• Account credentials (username and password)

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Shopify (our e-commerce platform provider)
• Payment processors
• Shipping carriers
• Marketing and analytics partners

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Order Processing and Fulfillment

• Processing and completing your orders
• Managing payments and billing
• Arranging shipping and delivery
• Providing customer service and support

2.2 Communication

• Sending order confirmations and updates
• Responding to your inquiries and requests
• Sending promotional emails and marketing communications (with your consent)
• Providing important notices about our services

2.3 Website Improvement

• Analyzing website usage and performance
• Personalizing your shopping experience
• Improving our products and services
• Conducting research and analytics

2.4 Legal and Security

• Preventing fraud and unauthorized access
• Complying with legal obligations
• Protecting our rights and interests
• Ensuring website security

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• E-commerce platform services (Shopify)
• Payment processing
• Shipping and logistics
• Email marketing and communications
• Website analytics and optimization

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms of Service

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure payment processing through certified payment processors
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:

• Account information is retained while your account is active
• Order information is retained for tax and legal compliance purposes
• Marketing information is retained until you opt out

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Update your account information at any time

6.2 Marketing Communications

You can:

• Opt out of marketing emails by clicking the unsubscribe link
• Contact us to update your communication preferences
• Choose not to receive promotional materials

6.3 Data Deletion

You may request deletion of your personal information, subject to legal and business requirements.

7. Cookies and Tracking Technologies

7.1 Types of Cookies

We use various types of cookies:

• Essential cookies: Necessary for website functionality
• Performance cookies: Help us analyze website usage
• Functional cookies: Remember your preferences
• Marketing cookies: Deliver relevant advertisements

7.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if applicable)
• Updating the "Effective Date" at the top of this policy

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: info@menvault.com

13. Shopify Privacy Notice

Our website is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and applications. For more information, you can review Shopify's Privacy Policy at https://www.shopify.com/legal/privacy.

14. Your California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising these rights

To exercise these rights, please contact us at info@menvault.com.

15. European Privacy Rights (GDPR)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise these rights, please contact us at info@menvault.com.